Session Dates
Monday/Wednesday Class Dates: June 5, 7, 12, 14, 19, 21, 26, 28  (Make-up Thursday, June 29)
Thursday Dates: June 8, 15, 22, 29
Sunday Dates: June 4, 11, 18, 25

Registration
We will open the request for swim lessons registration Sunday, May 28th at 5:00 pm it will remain open until Tuesday, May 30th at 8:00 am. A new request form needs to be completed each session.

• Click here or copy and paste this link into your browser.  https://forms.office.com/r/tGb5RiD4Y5  

Swim codes are unique for each session.   

Old codes are deactivated and will not work with a new swim request form. If you are currently in the swim program you should have received a code from your instructor with report card.  If not email your instructor directly.

• Ainslee.Cunningham@unchealth.unc.edu
• William.Jenkins@unchealth.unc.edu
• Kara.Hefner@unchealth.unc.edu

If you attended a swim assessment you were given a code to use. If you are not currently in our program complete this swim questionnaire:  https://forms.office.com/r/YFhDTTJnRm
Once you have completed this form, a code will be provided for you.  Then continue with your code to the Request for Swim Lessons form: https://forms.office.com/r/tGb5RiD4Y5

Submitting Your Request to Register

• The link to request to register a participant will be live during the designated enrollment window listed above.
• The participant enrolling in the program must be added to the account. This can be completed on our website here or by contacting our membership office at 984-974-6054.
• Enter the email where you wish to receive contact information. 
• After entering your code, you will be directed to the class session(s) for your correct level. 
• Enter your first, second, and third choice of class times. Only choose times that will work for your schedule as you will automatically be enrolled if space is available. 
• Once you complete the form this will serve as your signature and consent to charge your account.  You also acknowledge our policy states no credit or refunds will be issued. 

Selection Process

• The application is a request only. It does not guarantee a spot for anyone. There is limited availability in our program. 
• The UNC Wellness Center’s staff will assign participants to class levels based on the preference of times and will try to keep siblings closer together. 
• If selected for a class, we will send a confirmation and automatically charge your account. You will also receive an instructor welcome email prior to the start of class. 
• Once you/your child is enrolled, we do not issue credits or refunds. 
• The selection is not based on a first come first enrolled basis.  
• The request is random and is weighted giving priority to participants currently enrolled except for Swim Technique and Conditioning.  
• Please do not select an option that will not work for you.  Once you/your child is enrolled, we do not issue credits or refunds.    
• This is a request only.  It does not guarantee a spot for anyone.  We have limited availability.    

How Do You Get a Code? 

• If you are currently in the April session you will receive a code from your instructor, and it will be placed on your report card 
• If you attend an assessment your code will be given to you with the assessment. 
• If you have been in our program in 2023 but did not receive a code.  Please email us at wellness@unch.unc.edu   We will email you within 24 business hours. 
• If you have never been in our Learn to Swim program and are currently an active member.  Please proceed to the form and answer the appropriate questions and you will be assigned a code.   
• If your membership is on freeze, in order to be considered and enrolled, you will need to unfreeze your membership. 

We require all participants to be pre-qualified for their swim level prior to registration.  To pre-qualify you must have 1) completed group swim lessons previously OR 2) had a swim assessment prior to registration.  Swim assessments will ensure your child is placed at the appropriate level.   We do not issue credits or guarantee a spot in another group if your child is placed incorrectly.

No registration is necessary.  Assessments are included  with your membership and on a first come first assessed basis

Schedule
Monday/Wednesday classes meet two times a week. Sunday classes meet once a week. Sessions last four weeks.

Arrive early
Arrive at least 10 minutes prior to the start of the class to ensure you have adequate time to park, check in, and help your child get dressed.

Late Arrival
If you are late or not ready when the instructor calls for your child, the instructor will only be able to swim with the child for the remainder of the allotted lesson time.

Child Location/First Day
Your lane assignment is indicated on our website. A lesson liaison will be onsite to direct you to the appropriate spot to wait for your instructor.

Pool Closure/Lesson Interruption /Makeups
In the event of a thunderstorm or facility emergency, the pool closes for your safety and everyone must evacuate the pool area.  If your child misses a class we cannot prorate or credit missed classes for any reason. If the pool is closed due to safety or other facility reasons, only the Monday/Wednesday groups receive one makeup lesson. For up-to-date information regarding pool closures, call the UNC Wellness Center at Northwest Cary Front Desk at 984-974-5900.

Ratios
Beginner/Intermediate level classes are set at a 4:1 swimmer/instructor ratio. Parent-Tot/Advanced/Adult classes are a 6:1 swimmer/instructor ratio. 

Instructors
Instructors will be assigned at the conclusion of the registration.

Changes/Cancellations
Due to limited availability and high demand, we cannot make changes once you have purchased a specific level. No refunds will be given once you have purchased a session.

Refunds
Due to the limited availability and specific operational costs, no refunds, no credits, no transfers and no make-ups are issued for illnesses, vacations, schedule conflicts, etc.  This allows us to maintain our small swimmer-to-instructor ratios and keep member program costs down.

Restroom/Locker rooms
Please make sure your child uses the restroom and showers off before their lesson. We have just two family changing rooms. Please be considerate and restrict the amount of time you spend so that others may use the space as well.

What to wear/bring
We require all children under three years old and any children who are not completely potty-trained to wear a reusable swim diaper. This diaper must be snug fitting and non-disposable. Swim caps are optional but long hair can get in your eyes so you will want to pull it back. Goggles for intermediate and advanced levels are strongly encouraged. Please bring your own lock to use the lockers on the pool deck.

Parent/Guardian Reminder
The most important role of a parent or guardian during swimming lessons is to be positive and patient with your swimmer’s success. There is no set pace for your child’s swimming improvement. To maintain quality class management, parents are required to sit and observe lessons from the designated seating areas located near their child’s lane.

What is the Learn to Swim program?
The Learn to Swim program encourages our members to learn to swim safely. Our goal is that our participants will learn to swim and be able to enjoy all aspects of our Wellness Centers on their own once they can independently participate in all activities, including the aquatics area. 

Will you still be offering private swim lessons?
No, we no longer offer private or semi-private swim lessons.

Do you have to be a member to participate?
Yes, only active members can participate in our group swim program. Please contact the Front Desk at 919-957-5900 if you need to change your membership status.

Does my child have to have a Swim Assessment to participate? What is a Swim Assessment?
We require all participants to be pre-qualified for their swim level prior to registration. To pre-qualify you must have 1) completed group swim lessons previously, or 2) had a swim assessment prior to registration. Swim assessments are complimentary, take about 10 minutes and will ensure your child is placed at the appropriate level.  

What days will group lessons be offered?
Group lessons will be offered on Monday and Wednesday evenings for 4 weeks for a total of 8 lessons per session. We will also offer condensed group lessons on Sundays for 4 weeks for a total of 4 lessons per session.   Additionally, adult lessons are available Thursday evenings.

When will the classes be visible in the online member portal?
The classes will be visible in the online member portal on the day and time registration opens for each session. For more information on registration view the registration guide. 

Can I enroll in weekday and weekend lessons during the same session?  
To accommodate as many members as possible, we ask that your participant is enrolled in one set of lessons per session (i.e., either Monday/Wednesday, or Sunday lessons). Participants enrolled in multiple lessons will be asked to choose which set is their preference and their registration will be canceled for the other one. Please remember, that we do not offer credits or refunds for lessons enrolled incorrectly. 

If my child is enrolled on weekends and only has 4 classes, does that mean they won’t progress as quickly?
Weekend sessions will still focus on all skill sets meant to be introduced in a level. However, there will be limited time to practice during the lesson. Members are encouraged to bring their children to the facility to practice the skills learned each week. 

What is the price for weekend sessions? Will the rate be prorated?

• Eight 30-minute lessons held on Mondays and Wednesdays will be $115 for one 4-week session
• Four 30-minute lessons held on Saturdays or Sundays will be $55 for one 4-week session
• Four one-hour lessons (Swim Technique and Conditioning only) will be $95 for one 4-week session

What if our swimmer can participate on Monday and Wednesday for one session, but can only do weekends for the next?
Weekend sessions will focus on all skill sets meant to be introduced in a swim level. Switching from weeknights to weekends will not change the instruction your child is receiving. It will limit the amount of class time that is devoted to perfecting and practicing a skill. Weekend participants are encouraged to come into the pool to practice the skills they’ve learned each week. 

My swimmer has graduated from the Learn to Swim program.  What can they participate in next?
Our program revision will allow us to offer the more advanced levels of swim such as Stroke Refinement and Advanced Stroke refinement, as well as incorporate some new programming for varied swim levels, including Parent and Tot and 6-12 Swim Technique and Conditioning. 

How do you handle credits, refunds, and make-ups? 
Due to the limited availability and specific operational costs, no refunds, no credits, no transfers, and no make-ups are issued for illnesses, vacations, schedule conflicts, etc.  This allows us to maintain our small student-teacher ratios and keep member program costs down.