Frequently Asked Questions
What are your operating hours?
Each facility is open Monday-Thursday from 5am-10pm, 5am-9pm on Fridays, 7am-7pm on Saturdays, and 7am-8pm on Sundays.
What types of membership plans do you offer?
A few membership plans are available to suit a variety of needs: Standard Memberships (Fitness, UNC Employee, and Corporate
). Standard Membership plans (Fitness, UNC Employee, or Corporate
) are month-to-month memberships and do not require a long-term commitment. Memberships may be canceled at any time with 30 days’ notice. Please click here
to learn more about our plans.
How do I enroll?
Contact a Membership Services Representative, at 984-974-6054 to set up an appointment to enroll and complete paperwork. You can also enroll online at uncwellness.com. Under the NW Cary field, click Enroll Online Now and follow the step-by-step guide.
When will our first billing be processed?
All billing cycles will occur on the 1st of each month and will cover the current calendar month of membership dues. If the 1st of the month falls on a weekend, the billing process will be completed on the following business day.
What is the 30 Day Guarantee?
The 30 Day Guarantee provides new Fitness, Corporate, and UNC Employee members with the opportunity to fully explore the membership option they have chosen, while still maintaining an option to terminate the membership within the first 30 days of their membership. Assuming appropriate notice and timing of cancellation during the 30 Day Guarantee period, the member will receive a full refund of the enrollment fees, if applicable, and will only be responsible for the dues of the first month. Additionally, all memberships are month-to-month with no long-term contracts. If the member decides at any time after the first month, for any reason, that it would be best to end the UNC Wellness Center membership, the member can do so by providing appropriate notice within 30 days.
Can I freeze my membership?
To help UNC Wellness Center members with special medical circumstances or with personal reasons for not utilizing the facility for longer periods of time, UNC Wellness Centers will allow members to freeze memberships within certain guidelines. Notice and confirmation of any freeze must be secured before the freeze period begins. The Membership Office can advise members and provide the appropriate documentation.
Freezes are available in increments of one month and allow members to freeze their membership up to 6 months in a calendar year. There is no fee to freeze a membership and the freeze period can start on any day of the month. Couple and family members can freeze their portion of the membership while keeping others on the same membership active. The member’s monthly membership dues will not be charged during the billing cycle in which the freeze occurs.
Do you offer an orientation or any assessments to new members?
To help get you started on the right foot, all members joining under one of the Standard Membership plans
will be provided with a complimentary Personal Training Consultation, Nutrition Evaluation, and Fitness Equipment Orientation. These benefits are often most useful when completed during the first month of your membership, but each member can determine when these assessments and orientation will be most productive as there is no expiration date on these benefits.
Can I use the other UNC Wellness Center location?
Membership offers full unlimited access to both the Meadowmont and Northwest Cary locations.
Can I bring a guest?
As a complimentary benefit to members with a Standard Membership plan, UNC Wellness Centers will give 4 “electronic” passes to each adult member every year on March 1st. New members will also receive 4 complimentary electronic passes at the time of enrollment. All Dividend Guest Passes expire every year on March 1st as these passes do not accumulate from year to year. These passes can be redeemed by bringing your guest to the front desk. Additionally, guest passes can be purchased at the front desk at any time. In order to use the facility, guests must complete all requested documentation, present photo identification and adhere to all UNC Wellness Center policies.
What are your operating hours for the Aquatics area?
The aquatics area closes 15 minutes before the formal close of the facility each day. Otherwise, the hours mirror those of the facility.
What is the length of the pool and what is the temperature of the water?
The pool is 25 yards long and is maintained at 83 degrees. The whirlpool is kept at approximately 103 degrees while the sauna’s temperature is kept at approximately 185 degrees.
Do you close the pool during thunder/electrical storms?
When we hear thunder, the pool closes for 15 minutes after thunder or 30 minutes after the last sighted lightning strike. Why close an indoor pool? There are many excellent conductors of electricity at an indoor pool with water and metal being the most obvious. The amount of windows in the aquatics area also increases the safety risk associated with a lightning strike. The health and safety of our members is our primary concern. We would much rather err on the side of caution than put our members and employees at risk.
How will you use the turf field?
The Wellness Center allows the use of the fenced in turf field during daylight hours for exercise and play. You are welcome to bring your own exercise or sports equipment, but please be respectful and careful of others when using the turf field. Please note, children under 13 have to be directly supervised at all times. Please check in at the front desk prior to using the field and note that there will be limited space during outdoor group exercise classes.
Who can use the climbing wall?
We will have many classes offering “Learn to Climb”, “Learn to Belay” and “Learn to Boulder” to get our climbers off to a great start. Kids can climb as young as 4 years old, and we will be offering programs for children through adults. Safety will be our main focus with climbing, so any roped climbing will be supervised. There is no additional cost to use the wall.
What can my child do in the Wellness Center?
Your child must be enrolled as a member starting at the age of 8. He/she can participate in any of the age appropriate programs that we have on the class schedule. In all areas of UNC Wellness Centers, children under the age of 13 should have direct parental supervision at all times. ‘Direct parental supervision’ means that a parent or other authorized guardian should maintain constant visual contact and the ability to verbally communicate with the child in a normal ‘inside’ speaking voice. There should be no ‘drop off’ of any children under 13 without an accompanying adult. Children in strollers can be accompanied by a parent or guardian on the track and may be pushed on the track in the two designated walking lanes. Members may not use any strength training equipment or cardiovascular equipment, including equipment on the track, while supervising a child in a stroller.
- Members Age 8-12 may exercise in the following areas of the facility with direct parental supervision: Fitness pool, Multi-Purpose room, All stretching areas, Track, All cardiovascular training equipment and areas
- Members Age 8-12 may not use the following areas and equipment: All strength training equipment*, Whirlpool, Sauna, Group fitness classes, except specific youth programs *Except with direct supervision by a UNC Wellness Center personal trainer
- Children age 7 and under may exercise in the following areas of the facility with direct parental supervision: Fitness pool, Multi-Purpose room, Upstairs stretching area, Track
- Children age 7 and under do not have access to the following areas: Main fitness area, Clinical fitness area, Whirlpool, Sauna, Group fitness classes, except specific youth programs
Does the Wellness Center provide child care?
Yes, the Stay-n-Play area provides members and guests with safe care for children (ages 3 months through 12 years) while their parents are in the facility. There is no additional cost for using the Stay-n-Play. All Stay-n-Play staff are infant and child CPR certified. The Stay-n-Play staff is trained to interact with the children at all times and will use games, books, music, and toys to get children involved in fun activities. Since space and staff are limited, reservations are strongly advised. Reservations can be made by calling or visiting the front desk. The primary goals of the Stay-n-Play are safety, security, and smiles. An extended service of our Stay-n-Play is Supervised Play.
Can I bring my child of the opposite gender into my locker room?
Children over the age of three must use gender appropriate locker rooms. As an alternative, parents may choose to use one of the two family changing rooms in the Aquatics area.
How do the lockers work?
Lockers in the locker rooms are “day lockers” for temporary use – members utilize them only when using the facility. Just bring your own lock to secure your items and take it with you when you leave. The use of a lock to secure your items is strongly encouraged.
I just canceled my membership but would like to re-join. Do I have to pay another enrollment fee?
Individuals who re-join the facility within 1 year of their effective cancellation date are not required to pay the enrollment fee again.
Do you have a wireless network?
Yes, UNC Wellness Centers provide a public wireless network in most areas for members and guests.
What are the small lockers attached to the wall in different parts of the facility?
These lockers are meant for keys, wallets, or similar smaller items. If you come to the facility dressed to work out and don’t need a larger locker, simply place your items in the small locker and remove the key. Pin the key to your clothes or towel and retrieve your items before you leave.
How do you communicate with members about programs, events and other important information regarding the facility?
The management and staff of UNC Wellness Centers utilize a number of tools to communicate with members and guests. Throughout the building, you’ll find displays, directional and promotional signs, printed calendars and schedules, and friendly staff to help you find your way. In addition, we’ll use newsletters, our website, e-mails, announcements, and a variety of other tools to communicate programming information, schedule and facility changes, and other information that may be of value to our members. If you would like to be added to our email list, click the “Join Our Email List” button at the top of the page and check the appropriate facility.
Can I use my phone while exercising?
The use of mobile phones while in exercise areas and classrooms is prohibited. If there is a need to make or receive a call, please do so in a common area such as a hallway or lobby area. The use of a mobile phone for photographic and/or video capabilities is prohibited. Courtesy phones are available in the building to members and guests to make local calls.
Am I allowed to wear perfume while working out?
The scent of perfumes, colognes, and tobacco can be harmful to members who suffer from respiratory issues. We ask that you avoid wearing perfume or cologne while exercising. When sharing a facility with so many others it is also important to practice good hygiene. Members who do not maintain good hygiene on a regular basis may disrupt others.
What can and can’t I wear?
Members and guests should wear clean, appropriate workout attire and accessories when utilizing all exercise areas in the facility. Attire and accessories that compromise safety, damage equipment, are inappropriate for the activity, or make others uncomfortable may be prohibited. When choosing exercise attire, UNC Wellness Centers members are encouraged to consider the multigenerational nature of our medical fitness facility.
UNC Wellness Centers attire and accessories guidelines are designed to improve safety and create a comfortable and welcoming environment appropriate for fitness activities. If attire or accessories are deemed inappropriate based on the guidelines as stated, UNC Wellness Centers Staff may require members or guests to change, adjust attire, or leave the facility. Determining appropriateness is ultimately subjective and UNC Wellness Center’s management reserves the right to make this determination in all cases.
To clarify the attire policy, the following specifics may be useful:
- The following are not permitted in our facility:
- Apparel or accessories bearing offensive slogans, icons, or pictures
- Apparel or accessories likely to offend or distract others
- Plastic, Rubber, or other suits designed to accelerate fluid loss
- Appropriate footwear is required in all areas of the facility. No bare feet in workout
Do you have security cameras in the building?
It is our goal to keep all visitors safe and secure at all times when visiting UNC Wellness Centers. The facilities use a number of features to assist our staff in accomplishing this goal. These features include: alarmed exterior doors, monitored 24 hours per day; a main entrance staffed at all times during regular opening hours; and strategically located security cameras.
What is your policy on tobacco use or smoking?
UNC Wellness Centers are tobacco free environments. The use of all tobacco products is prohibited on any portion of UNC Wellness property.
What is the temperature of the pool and how is it sanitized?
The main pool is maintained at 84 degrees, warm-warm therapy pool at 94 degrees, and the whirlpool at 104 degrees while the air temperature is maintained between 83-86 degrees. We use an ultraviolet ray sanitation system to sanitize the pool which significantly lessens the need for chlorine.
Can you advertise an event for me?
Although there are a number of wonderful charity and community events, UNC Wellness Centers will not advertise, promote or post any information about events unrelated to UNC Wellness Center or UNC Health Care business. With the high number of requests from outside events, UNC Wellness Centers would not be able to accommodate them all. Additionally, solicitation of members or guests on UNC Wellness Center property is strictly prohibited.
How do you keep the facility clean and well-maintained?
Management uses a number of resources and tools to keep the facility and equipment clean, well-maintained, and current with industry standards. A combination of UNC Health Care staff and contractors are employed in order to provide the highest quality service, while also keeping costs manageable. Achieving this is not possible without the help of our members. Members can help preserve the facility by cleaning equipment after use, discarding soiled towels in appropriate locations, and informing staff members of any items that may need attention. We appreciate your assistance in keeping the facility clean.
I lost an item at the Wellness Center. Did you find it?
Items found at UNC Wellness Centers will be held for one week; unclaimed items will be discarded. Wet and/or soiled items will be discarded immediately. Items of value estimated at $100.00 or more will be held longer and placed in a safe. Please contact the front desk to inquire about a lost item.
Do you hold any special events at your facility?
To support key aspects of our mission, we will periodically host special events inside and outside of our facility. We will do so only after careful consideration of the resulting impact on normal operations. While we are committed to providing support for key community events, we are equally committed to remaining a consistent and valued resource for our members.
How do I check in for the first time since I don’t have an ID tag yet?
When you come in for the first time, just tell the front desk attendant that you are a new member and need an ID tag and picture. They’ll pull your account up in the computer, take your picture and assign you a barcode ID tag. From then on, they’ll just scan your barcode id tag to check you in.
Where can I find towels?
You’ll find both large towels (for swimming, showers) and small hand towels (for workouts) at the front desk. You can also find the hand towels at the fitness floor desk.
How do I listen to the televisions on the fitness floor?
Our CardioTheater system provides the ability to watch and listen to selected TV programs while exercising. If you are not interested in listening or watching television, the CardioTheater system also provides the ability to listen to the radio. For hygiene reasons, UNC Wellness Centers do not provide headsets and ask members and guests to bring their own.
Can I charge items to my account?
Yes, you do have the ability to charge items (such as ProShop items and services like Massage, Personal Training, etc.) to your account provided we have a debit card, credit card, or bank draft information. This program allows you to charge just about anything in UNC Wellness Centers to your account, which is billed monthly; members can take advantage of products or services without carrying cash, checks or credit cards around the facility. Any charges to your account that are made after a billing cycle will accumulate and be billed during the following billing cycle.
What happens if I go out of town or can’t work out for a period of time due to sickness or injury?
Members under one of the Standard Membership plans can ‘freeze’ their membership for up to three months per calendar year as long as you provide appropriate notice. Click here
for more details on the Freeze policy.
Do I pay extra for anything at the UNC Wellness Center?
We do our best to provide the best programming available with little or no cost to our members, but sometimes we cannot avoid additional costs. Some notable examples are Massage, Nutritional Counseling, and Personal Trainers. Some special programs and most products (Fleet Feet Sports shop) also require additional costs, but we try to avoid or minimize this whenever possible.